02 Aug 2017
Chat bots: How to Choose One that Suits Your Needs
How to Really Solve Your Problems with AI and NLP and Not Get a Costly Trinket InsteadNo longer conjecture, chat bots are here changing things big time. You think you need one? Are you a newbie to this stuff? Then it’s high time you learn something about them before you miss the boat. Still less unique than humans, chat bots vary no less than automobiles. A city sedan, a jeep, a sports car, or, perhaps, a heavy truck? Careful -- they are not completely interchangeable. Usually, we make our choices based on needs and how well they can be filled by this or that selection. In this way, chat bots fall under three major categories: simple scripted chat bots, scripted chat bots with an Artificial Intelligence (AI) driven graphic GUI, and AI-driven chat bots.
Simple Scripted Chat botsIf your needs are not too detailed and you basically need to offer some (actionable) info to your user and/or guide them through several possible options, the simpler scripted chat bots are the thing for you. You need to share a county-based weather forecast for several neighboring states? This scoop can be delivered to your user by an unpretentious scripted chat bot that you don’t need to invest much in. Are you in the business of selling fruit and vegies? Several goods scripts, several sets of predefined options, and, possibly a basic Natural Language Processing (NLP) layer will do the trick.
Advanced Scripted Chat bots with an AI-Powered GUIIf you keep a large and assorted product inventory or your product or service is complex by nature, a simple chat bot may well fall short of your needs. In this case, the NLP layer of your chat bot will have to be a lot more solid and elaborate for the bot to be able to interpret more complex user queries. This chat bot must then be powered by Artificial Intelligence. Although chat bots of this type may vary in the number and quality of scripts and in their ability to understand the user and their conversational ability, they will never possess a genuine sign of artificial intellect, – the ability to learn things independently. Then you might turn to an AI-driven chat bot -- the third category. Investing a significant amount of funds in such a chat bot would make sense.
Artificial Intelligence-Driven Chat botsAlthough conversational bots that belong to the first two types serve many applications, there are still areas that require a much better, broader and more generic communicative ability. Many applications also require the ability to support the user’s decision making processes, for example, if your line of business features of a large number of options, an extensive glossary, or clients who are eager to share their experiences. A case in point would be the Travel vertical. So, we can list requirements an advanced AI-driven conversational bot must meet. It must:
- Have a powerful Natural Language Understanding and Generation layers to support extensive interactions with users.
- Learn on its own; i.e., be able to build upon the knowledge that was initially embedded in it.
- Consequentially, have a constantly growing conversational ability.
- Offer as many options and suggestions as possible while guiding the user toward their goal.
- And, most importantly, be able to make decisions on the user’s behalf, based on information that is not available to the user.